Clear project policies
Web Design Refund & Cancellation Policy
This policy applies only to web design, hosting, and maintenance purchases.
Effective September 2, 2026. Promotional and discounted website orders follow this same policy unless checkout expressly states a different written term. This policy does not apply to NextWave Mobility internet, phone, SIM, equipment, or connectivity purchases.
Design project cancellations
Before work begins: You may request cancellation for a refund of the project payment, less any nonrefundable third-party cost already incurred at your request.
After work begins but before the first design is delivered: We may retain a reasonable amount for completed work and committed third-party costs and refund the remainder.
After the first design is delivered: The project payment is nonrefundable because substantial custom work has been produced. We will continue the included revision process unless the project is canceled.
Client inactivity
If required content, access, approval, or feedback is not provided for 30 days, the project may be paused. Payments are not automatically refundable due to inactivity. Restarting later is subject to availability and may require an updated schedule or fee if the scope has changed.
Hosting and maintenance
The available monthly website care plans are:
- Starter Website Hosting & Maintenance — $30/month
- Business Website Hosting & Maintenance — $50/month
- Growth Website Hosting & Maintenance — $75/month
Any monthly care plan may be canceled through the website customer portal or by contacting support. Cancellation is scheduled for the end of the current paid billing period and prevents the next renewal. A request received within two calendar days after renewal is eligible for refund review. After the second calendar day, the current period is nonrefundable and service continues through its paid end date. No additional renewal is charged after the effective cancellation date. A website account that remains more than 60 days past due may be terminated and permanently deleted from our servers after reasonable notice, as described in the Website Hosting & Maintenance Agreement.
Domain and third-party costs
Domain registrations, premium assets, licenses, processing charges that cannot be recovered, and other third-party purchases made for the project are nonrefundable once purchased.
How to request cancellation
Email nextwaveinternetsupport@gmail.com with your business name, project email, and request. The effective date is when we receive enough information to identify the project. Any approved refund is returned through the original payment method when available; bank or card-network posting time is outside our control. Contact us promptly about any billing concern so we can investigate. Nothing in this policy limits a good-faith payment dispute or rights that cannot be waived under applicable law.